“Are you noticing your battery life is draining faster than normal?” tweeted Verizon Wireless customer support on Sunday, the Verge reports: Despite its relentless promotion of 5G phones and the fact that it spent more than $45 billion bidding on a new faster spectrum, Verizon support now is advising people on Twitter to turn off their phones’ 5G access to preserve…
Tag: customer support
Facebook’s Account Verification Leaves Some Quest 2 Buyers With ‘Paperweight’
Quest 2 is the first Oculus headset to require a Facebook account at launch. False positives from its account verification system may be leaving some buyers with no choice but to return it. UploadVR reports: We’re seeing reports from Quest 2 buyers who aren’t on Facebook finding difficulty creating an account. Facebook’s account verification system — reportedly administered by a machine…
Decimal Point Error Causes Etsy To Massively Overcharge For Shipping Labels
A decimal point error at e-commerce site Etsy briefly caused the company to overcharge for shipping labels by thousands of dollars. PCMag reports: Etsy sellers took to social media on Monday to notify the company about the problem. Apparently, the e-commerce site’s accounting system failed to notice the decimal point when charging for the total cost for shipping labels. As a…
Garmin Begins Recovery From Ransomware Attack
An anonymous reader quotes a report from the BBC: The American GPS and fitness-tracker company Garmin is dealing with the aftermath of a ransomware attack, the BBC has confirmed. Owners of its products had been unable to use its services since Thursday. However, some of its online tools are now being provided in a “limited” state, according to its online dashboard….
TikTok Plans To Odd 10,000 Jobs in US as Trump Admin Considers Banning It
TikTok said Tuesday that it plans to create 10,000 jobs in the United States over the next three years, a substantial increase from the roughly 1,400 employees it currently has in the country. From a report: The announcement comes as the company faces mounting criticism over its handling of user data and its ties to China through its parent company, ByteDance….
TikTok Plans To Add 10,000 Jobs in US as Trump Admin Considers Banning It
TikTok said Tuesday that it plans to create 10,000 jobs in the United States over the next three years, a substantial increase from the roughly 1,400 employees it currently has in the country. From a report: The announcement comes as the company faces mounting criticism over its handling of user data and its ties to China through its parent company, ByteDance….
Google Meet Rolls Out Impressive New Background Noise Cancellation Feature
Google is rolling out AI-powered noise cancellation in Google Meet. It’s coming to the web first, with iOS and Android following later. The Verge reports: A video produced by VentureBeat shows the software in action, with G Suite’s director of product management Serge Lachapelle demonstrating how it can pretty seamlessly remove the sound of crackling crisp packets, clicking pens, or glass…
Is That a Rooster on My Customer-Support Call? Yes, Blame Coronavirus.
When Robin Frost called Verizon’s customer support last month, she was connected with a rooster. At least that’s what it sounded like. The Pennsylvania resident wanted to ask about a problem with the telecom company’s app, but the agent on the line said she couldn’t hear. Punctuating her words was “the sound of a very authentic, real-sounding rooster,” Ms. Frost recalled….
What’s new on Coursera for Business – March 2020
By Kyle Clark, Senior Skills Transformation Consultant As our Chief Enterprise Officer Leah Belsky wrote to many of our customers last week, the spread of coronavirus (COVID-19) has profoundly affected our work – and our lives. At Coursera, we’re grateful for the opportunity we have to continue to serve businesses, universities, and governments during this […]
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Data of Millions of eBay and Amazon Shoppers Exposed
An anonymous reader quotes the “Naked Security” blog of anti-virus company Sophos: Researchers have discovered another big database containing millions of European customer records left unsecured on Amazon Web Services (AWS) for anyone to find using a search engine. A total of eight million records were involved, collected via marketplace and payment system APIs belonging to companies including Amazon, eBay, Shopify,…