Facebook’s Account Verification Leaves Some Quest 2 Buyers With ‘Paperweight’

Quest 2 is the first Oculus headset to require a Facebook account at launch. False positives from its account verification system may be leaving some buyers with no choice but to return it. UploadVR reports: We’re seeing reports from Quest 2 buyers who aren’t on Facebook finding difficulty creating an account. Facebook’s account verification system — reportedly administered by a machine learning agent — may ask for photographic evidence of identity. That evidence seems to be reviewed by a human, since it can apparently take weeks to process. Others trying to re-activate old accounts to use their brand new Quest 2 also report instant suspensions. Trying to create a new account also fails. If the review fails or your account is suspended, there appears to be no recourse for appeal. Multiple buyers called the system a “paperweight” in their emails to us about their interactions with customer service and what they feel like they can do with the latest VR headset on the market. In an emailed statement, a Facebook spokesperson said Quest 2 customers should contact Oculus Customer support to work through issues. Facebook claimed to only have “a very small number” of Oculus users running into login issues. Among the screenshots from Twitter and Reddit users reporting issues are Oculus Support agents supposedly saying they’re unable to help with Facebook account issues.