Ticketmaster Will No Longer Refund Postponed Shows

Ticketmaster has quietly changed its refund policy to no longer cover postponed or rescheduled shows. Now, the Live Nation company’s refund policy simply says: “Refunds are available if your event is canceled.” From a report: It’s hardly a secret that the coronavirus (COVID-19) crisis has brought the live-event industry to a screeching halt. Responding both to government mandates and health concerns, promoters have canceled (or delayed) sporting events, concerts, and essentially all other audience-based entertainment functions. And predictably, a substantial number of would-be attendees are looking to receive refunds for the tickets they bought prior to the pandemic. In responding to this unprecedented cluster of repayment requests, Ticketmaster has quietly changed its refund policy to cover only canceled events — not the many functions that promoters have indefinitely “postponed” or rescheduled to a date/time that some ticketholders cannot make.