HP Printers Try To Send Data Back To HP About Your Devices and What You Print

Robert Heaton: Last week my in-laws politely but firmly asked me to set up their new HP printer. I protested that I’m completely clueless about that sort of thing, despite my tax-return-job-title of “software engineer.” Still remonstrating, I was gently bundled into their study with an instruction pamphlet, a cup of tea, a promise to unlock the door once I’d printed everyone’s passport forms, and a warning not to try the window because the roof tiles are very loose. At first the setup process was so simple that even a computer programmer could do it. But then, after I had finished removing pieces of cardboard and blue tape from the various drawers of the machine, I noticed that the final step required the downloading of an app of some sort onto a phone or computer. This set off my crapware detector. […] It was a way to try and get people to sign up for expensive ink subscriptions and/or hand over their email addresses, plus something even more nefarious that we’ll talk about shortly (there were also some instructions for how to download a printer driver tacked onto the end). This was a shame, but not unexpected. I’m sure that the HP ink department is saddled with aggressive sales quotas, and no doubt the only way to hit them is to ruthlessly exploit people who don’t know that third-party cartridges are just as good as HP’s and are much cheaper. Fortunately, the careful user can still emerge unscathed from this phase of the setup process by gingerly navigating the UI patterns that presumably do fool some people who aren’t paying attention.