Could Working Remotely Kill Silicon Valley’s Culture?

This week Medium’s editor-at-large argued remote working could kill Silicon Valley in a new article on Medium’s business site “Marker” — because working remotely could bring an end to those “serendipitous encounters” which lead to blockbuster products:
Tech serendipity is the means to an end in Silicon Valley. “You bring together a density of entrepreneurs and capital with a belief in crazy ideas and a readiness to fund them, and you manufacture serendipity at higher rates than if it were evenly distributed,” said Shaan Hathiramani, the CEO of Flockjay, a San Francisco education startup, who is among those wrestling with how to replicate the chance encounter. But in a future remote dispersion of workers that all but excludes the unexpected, face-to-face encounter, what will Silicon Valley lose…? Dozens of startups and legacy companies are trying to solve the serendipity crisis. Among them are Gather, a Silicon Valley startup, and Hopin, a U.K. company, both of which see the answer in conference apps: You watch online talks, then — just as you would at a physical conference — you go onto a “coffee break,” a virtual room where you can “bump into” just about anyone else at the event. You can also sign up to be paired with people with whom you might have similar interests. “It’s like a coffee break at TED,” said Paul Saffo, a futurist at Stanford. Last week, Microsoft released a new feature for its Teams conferencing app called “Together Mode,” which uses A.I. to cut out the images of everyone in a call and assemble them in a virtual setting, such as a theater. The sensation is to remove some of the fake-togetherness of Zoom calls, which is a real advance for the typical work meeting… If the past is instructive, the pandemic will pass and many daily routines will return. Hordes of people will return to the office, but large numbers won’t. Some will pick up and move. At that point, today’s effort to digitalize serendipity will pick up more urgency. Video conferencing and other software will get better, and some companies will claim their product fosters the unscripted moment in truly innovative ways, blind to demographics. The question is whether that solution will include a continued place for Silicon Valley.