Broadband’s Underused Lifeline For Low-income Users

The federal government’s main program to keep lower income people connected is only serving one-fifth of the people it could help, even during a pandemic that has forced school and work online. From a report: Millions of Americans still lack access to the high-speed internet service that’s become vital as people remain stuck at home and reopenings reverse. The Lifeline program, administered by the Federal Communications Commission, provides a $9.25 monthly subsidy (more on tribal lands) to companies that provide phone or broadband service to low-income consumers, generally at no out-of-pocket cost to the customer. Less than a fifth of the 38 million households that qualify for the program are actually enrolled. And despite a recent uptick, enrollment remains down sharply from the Obama era. “It’s very clear that the program is needed now more than ever,” Democratic FCC Commissioner Geoffrey Starks told Axios. “It’s a program that is severely underutilized, and it has got to really meet the moment here.”