AI Is Being Used to Screen Job Applicants

The BBC reports on “the computers rejecting your job application,” noting that applicants are now being screened with AI-scored tests that involve counting dots in boxes and matching emotions to facial expressions: The questions, and your answers to them, are designed to evaluate several aspects of a jobseeker’s personality and intelligence, such as your risk tolerance and how quickly you respond to situations. Or as Pymetrics puts it, “to fairly and accurately measure cognitive and emotional attributes in only 25 minutes”. Its AI software is now used in the initial recruitment processes of a number of multinational companies, such as McDonald’s, bank JP Morgan, accountancy firm PWC, and food group Kraft Heinz. An interview with a human recruiter then follows if you pass. “It’s about helping firms process a much wider pool [of applicants], and getting signals that someone will be successful in a job,” says Pymetrics founder Frida Polli… Another provider of AI recruitment software is Utah-based HireVue. Its AI system records videos of job applicants answering interview questions via their laptop’s webcam and microphone. The audio of this is then converted into text, and an AI algorithm analyses it for key words, such as the use of “I” instead of “we” in response to questions about teamwork. The recruiting company can then choose to let HireVue’s system reject candidates without having a human double-check, or have the candidate moved on for a video interview with an actual recruiter. HireVue says that by September 2019 it had conducted a total of 12 million interviews, of which 20% were via the AI software. The remaining 80% were with a human interviewer on the other end of a video screen. The overall figure has now risen to 19 million, with the same percentage split. HireVue first started offering the AI interviews in 2016. Its users include travel services firm Sabre. Meanwhile, a report from 2019 said that such is the growth in the use of AI that it will replace 16% of recruitment sector jobs before 2029.