A 3-step process for delivering tough feedback

Seventeen years ago, I’d earned my first leadership role and become responsible for roughly ten direct reports. Two weeks into the role, my boss took me for a coffee to chat about how things were going.

“I’m not getting what I need from you,” she said.

The statement left no ambiguity, no wiggle room, and no space for interpretation. She let it hang in the air for a moment. When I acknowledged it, she followed it up with direct examples of what she needed and what she was seeing.

I now realize it was the first proper coaching session of my career.

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Source: https://opensource.com/open-organization/19/4/be-open-with-difficult-feedback